We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.
I input the wrong shipping address, what do I do?
As long as you reach out to us immediately regarding changing your address, we may be able to make the change before your item is processed.
Unfortunately, we are unable to change the shipping address in any other cases
REFUNDS AND RETURNS
Can I get a refund if I'm unhappy with my purchase?
We are happy to offer refunds for non-promotional products.
We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.
To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away
Can I cancel my order after it is placed?
Once your order is placed, we work with an automated fulfillment partner that begins packaging and preparation for shipment almost immediately.
As a result, we incur the shipping cost of your order almost immediately. The shipping cost is unfortunately non-refundable. This means that we cannot cancel/refund free promotional products.
However, if you are unhappy with your non-promotional product order, you can return it to us for a full refund (minus shipping costs).
To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.
Can I return my item and exchange it for another product?
Provided that the returned non-promotional item is in perfect condition, exchanges are possible. Please drop us an email at firstname.lastname@example.org and we will sort something out for you!
What if I changed my mind about my order?
If you have changed your mind about your order, please contact support as soon as possible. Our automated fulfillment system begins processing as soon as your order.
However, we cannot guarantee we will be able to accommodate your requests if you don't email us almost immediately after purchasing.
Can I change my order after it has been placed?
Unfortunately, our order fulfillment process begins almost immediately after your order is placed. As a result, we are not unable to accommodate order change requests at this time.
Once you receive your product, and if you are not fully satisfied, you can follow our Returns Policy to return your order.
DAMAGED ITEMS AND ORDER ISSUES
My item arrived damaged. What should I do?
We're so sorry to hear the order arrived damaged!
Please send us a photo of the damaged item. We will send you another identical product, free of charge.
The wrong item arrived. What should I do?
We're very sorry to hear that you received the incorrect product. Sometimes our fulfillment team does make mistakes, and we sincerely apologize for this.
If this is indeed the case, please send us a quick photo of the incorrect item(s) you received. We will make it up to you by sending you an identical product right away, free of charge. You can keep the additional product you received as well.
Only a part of my order arrived, where is the rest of my order?
Thank you so much for your recent order.
Our items often arrive in separate packages, so it is common to receive your remaining item(s) several days (in some rare cases weeks) apart.