F.A.Q

FREQUENTLY ASKED QUESTIONS

General Questions

How do I place an order?

Browse through our collections and search for the items you like, then click the "Add to cart" button and then "Check out". Enter your shipping and billing information and wait for your order to arrive. It's that simple!

Where can I enter my promotional code?

 When you click the “CHECK OUT” button in your shopping cart you will see the information about your order in the right column (or in mobile under the "show me" drop-down menu). You'll also see a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button.

If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section.

What payment methods are accepted?

We proudly accept Visa, Mastercard, American Express and Paypal.

Are the "FREE" items really free?

 Yes! For our promotional items, all you have to pay is the shipping cost. The price of the item itself is $0.00.

Where are you based?

Our company is based in Nottingham, UK.

Currency Exchanges 

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on the website. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency for a better understanding, but the payment is made in USD when you checkout.

SHIPPING AND DELIVERY 

How much is shipping?

We are currently offering FREE shipping on all of our products EXCEPT the Free promotional items. These Free items do have shipping costs between $4 - $10 depending on where you are located, tracking numbers will be provided as usual for all products.

How long does shipping take?

Due to overwhelming demand for our products, shipping within the United States usually takes 12-21 Days. 

For international orders, please expect 2-5 weeks for delivery.

Your order begins processing as soon as it is placed, and a tracking number will be emailed to you within a few days of shipping your order.

More often than not, our customers receive their orders earlier than the guided time-frame (especially for US and U.K customers).

Where is my order? How can I track my order?

Tracking IDs are usually provided within 3-6 days of placing an order & can take 3-4 days to be activated by the courier. After this, you will be able to Track Your Order using any of the following global tracking services: 

https://global.cainiao.com

17track.net

The tracking number for my order stopped updating, what happened?

Your country's local customs department may decide to hold your items at the border temporarily, sometimes without explanation. We've received reports from recent customers that the customs departments in Brazil, Germany, and Argentina may take a particularly long time to resolve these holds. We ask that you remain patient as your package completes the delivery process.

Do you ship to my country?

Yes, we ship worldwide! 

How are my items shipped?

Your items are shipped by our fulfillment centers and will usually reach you via your local postal service at your shipping destination.

Where do you ship from?

We’re currently shipping either from our facility in Asia or from our warehouse in Miami, Florida. As a result, we are able to keep our costs low and pass on savings to the customer.

What time are deliveries made?

Our products are usually delivered during local business hours (i.e. Monday to Friday, 9am-5pm) by your local postal system.

What happens if I'm not home during delivery?

 Not to worry, most of our items will be left in your postbox if they are small enough. If the postal service does not have access to your postbox, it will usually be left at your local post office for you to pick up. They will also leave a note to make you aware of the package and pickup location.

Do I have to pay for customs, duties, or import taxes?

We cannot be held responsible for any import charges made by your country's customs. It is advisable to check the pricing guide at your local customs department if you think you may have to pay additional fees. 

We are NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing any claims with their local post office.

I input the wrong shipping address, what do I do?

As long as you reach out to us immediately regarding changing your address, we may be able to make the change before your item is processed.

Unfortunately, we are unable to change the shipping address in any other cases

REFUNDS AND RETURNS

Can I get a refund if I'm unhappy with my purchase?

We are happy to offer refunds for non-promotional products.

We are unfortunately unable to provide a refund for shipping costs on promotional products. The shipping cost is incurred by our logistics partner right when your order is placed, and there is no product price for us to refund.

To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away

Can I cancel my order after it is placed? 

Once your order is placed, we work with an automated fulfillment partner that begins packaging and preparation for shipment almost immediately.

 As a result, we incur the shipping cost of your order almost immediately. The shipping cost is unfortunately non-refundable. This means that we cannot cancel/refund free promotional products.

 However, if you are unhappy with your non-promotional product order, you can return it to us for a full refund (minus shipping costs).

 To receive a refund for a non-promotional product, you must return your order to the address on your package. When we have proof of returned shipment, we will issue you a refund right away.

Can I return my item and exchange it for another product?

Provided that the returned non-promotional item is in perfect condition, exchanges are possible. Please drop us an email at hello@gleegate.com and we will sort something out for you!

ORDER CHANGES

What if I changed my mind about my order?

 If you have changed your mind about your order, please contact support as soon as possible. Our automated fulfillment system begins processing as soon as your order.

However, we cannot guarantee we will be able to accommodate your requests if you don't email us almost immediately after purchasing. 

Can I change my order after it has been placed?

Unfortunately, our order fulfillment process begins almost immediately after your order is placed. As a result, we are not unable to accommodate order change requests at this time.

Once you receive your product, and if you are not fully satisfied, you can follow our Returns Policy to return your order.

DAMAGED ITEMS AND ORDER ISSUES 

My item arrived damaged. What should I do?

We're so sorry to hear the order arrived damaged!

Please send us a photo of the damaged item.  We will send you another identical product, free of charge.

The wrong item arrived. What should I do?

We're very sorry to hear that you received the incorrect product. Sometimes our fulfillment team does make mistakes, and we sincerely apologize for this.

If this is indeed the case, please send us a quick photo of the incorrect item(s) you received. We will make it up to you by sending you an identical product right away, free of charge. You can keep the additional product you received as well.

Only a part of my order arrived, where is the rest of my order?

Thank you so much for your recent order.

Our items often arrive in separate packages, so it is common to receive your remaining item(s) several days (in some rare cases weeks) apart.